How to Disable Snap Map on Snapchat
There’s been a considerable backlash over the past week regarding the rollout of Snapchat’s new ‘Snap Map’ feature. The release of the new feature and in particular the quiet way it’s been rolled out has Read More
2017
The Benefits of Good Internal Communication
With Millennials now making up the most significant part of the global workforce and Gen Z making their move into that working population, excellent internal communication in an organisation is more critical than ever. Raised on Read More
Customer Service and Airlines.
Why Do They Get it So Wrong? The recent fiasco at British Airways got me thinking, why do airlines get customer service so wrong? Facing a compensation bill of over £100m and untold damage to Read More
Twitter Dysfunction
Twitter dysfunction, it’s sound like a medical condition. Twitter and its inability to turn a profit is well known, but just why does it happen? The story of Twitter would make an excellent primetime drama Read More
Verify your Facebook business page
Facebook has for some time now allowed businesses to verify their page. This is a simple step by step guide to verify your Facebook business page. Once confirmed you will see a ‘grey’ tick on Read More
Twitter Custom Profiles for Customer Service Staff
What are Twitter Custom Profiles? How do they work? Twitter have launched a new customer service feature for business, Twitter custom profiles. This new feature allows customer service staff to reply directly to messages and Read More
The 4 Ds of Social Media Warfare
What is Social Media Warfare? In recent years, social media has become the primary source of communication between the government and the public. Spreading fake information – disinformation – has become a common practice. Minority Read More
Sendible Review – What’s Not To Like?
Sendible Review Social Media tools, they’re all the same, right? Wrong. Using the right social media tools are critical to the success of your campaigns. Not two tools are the same. I’m a big fan Read More