In The Spotlight

Customer service, why do airlines get it so wrong?

by Marc Creighton in Customer Service

The recent fiasco at British Airways got me thinking, why do airlines get customer service so wrong? Facing a compensation bill of over £100m and untold damage to their reputation. Can it be that hard Read More

Recent Posts – Social Media

Verify your Facebook business page

2nd March 2017

Facebook have for sometime now have allowed businesses to verify their own page. This is a simple step by step guide to verify your Facebook business page. Once verified you will see a ‘grey’ tick Read More

The 4 Ds of social media warfare

20th February 2017

What is Social Media Warfare? In recent years, social media has become the main source of communication between the government and the public.  Spreading fake information – disinformation – has become a common practice. Minority Read More

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