Why Do They Get it So Wrong? The recent fiasco at British Airways got me thinking, why do airlines get customer service so wrong? Facing a compensation bill of over £100m and untold damage to Read More
Love them or hate them, airlines are a big part of our lives. Low cost airlines have made travel affordable for all. Read my airline blog posts here.
When I travel certain things irritate me, whether it’s delayed flights, ferries, over zealous security ‘agents’, poor customer service…anyway there are many things. Like most people when I travel I get bored, and when I Read More
The idea for this digital marketing post popped into my head while sitting aboard an Aer Lingus flight from Dublin to Dusseldorf in Germany last night. I was reading their excellent in-flight magazine called ‘Cara’ Read More