The Benefits of Good Internal Communication

30th June 2017

With Millennials now making up the most significant part of the global workforce and Gen Z making their move into that working population, excellent internal communication in an organisation is more critical than ever. Raised on Read More

Customer Service and Airlines.

3rd June 2017

Why Do They Get it So Wrong? The recent fiasco at British Airways got me thinking, why do airlines get customer service so wrong? Facing a compensation bill of over £100m and untold damage to Read More